The following topics will help you with common setup topics for your UC clients:
Verizon’s In-Home Agent is now linked to our eSupport web-based support content, which will continue to add ways to help you manage the services you have, and when needed, detect and resolve any problem you may encounter. Whether you are using a PC or a Mac, if you need help with your TV, Phone or Internet, we can help you get back on track.
A. System Requirements
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B. Installation of Desktop App
You will receive an email indicating you were given access to the Desktop App.
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The first time you launch the Desktop App you are prompted to select a region before you sign in. If you are updating the app, the Region selection should already be in the system.
You can choose to sign in automatically after initial sign in. You must also verify your address that reflects your current location for 911 calling.
Outlook Integration
Immediately after sign in, the Outlook Integration pop-up appears informing you that you can search Microsoft® Outlook® contacts and calendar events to incorporate into the Desktop Softphone. You can change these settings later in Preferences.
This feature enables Microsoft Outlook to display Desktop contact presence and allows you to invoke Desktop functions like Chat, Call from Computer, Call from Phone, and Video Call from within Outlook.
Click Yes to search for Outlook contacts and calendar events.
Main Window
The contact list will be empty when you launch the Virtual Communications Express Desktop Softphone for the first time. Use the search field to find people and add them to your contact list. Contacts can also be added by clicking the + (add) button.
This table displays a quick overview of the icons displayed within the app:
C. Installation of the Mobile/Tablet Clients Wine mac start app.
By adding Virtual Communications Express Mobile to a Google Android or Apple iOS platform, you can leverage a convenient and intuitive interface for mobile calling services.
Download the Mobile App/Table Client
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Go to the Google Marketplace or the Apple App Store and search for Virtual Communications Express to download and install it.
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Configuring Call Preferences and Settings
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To begin:
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Dialing Service and Mobile Phone Number
Under Call Options, when placing outgoing calls, you can choose to be prompted for how you prefer to place the call. This determines if your call will be placed over the cellular network or as a VoIP Call, using your wifi/data plan.
The Dialing Service is configured to Always Ask by default, though VoIP Call is the only other option.
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